Quote on priorities

“Basically people will do what upper management wants them to do. So if that’s consistent, if they’re not whipsawed and being governed by different priorities, they learn what is truly important and what is not… The two priorities are very clear – quality first, safety first. Extra effort. Extra caring. It’s that kind of culture that we hope to create, by the way we manage our business” (The Toyota Way, Liker)

So if you want your people to follow a direction, you should follow that direction first

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