I was having some tapas with five of my friends from college.
We arrive to that big fancy bar.
Before ordering, someone realized something strange happened with the menu…
- 6 croquettes: 6 €
- additional croquet: 0,75 € each
It was an obvious mistake, we agree. If you would order six croquettes you’d pay 1€ for each one. And then, from the seventh on, you would get a 0,25€ discount.
But we were having fun, so it couldn’t hurt to ask the waiter about it. So we ask him if we could order six “additional” croquettes instead of the six pack.
He told us, “if it’s in the menu, you can ask for it”.
We explained him that it should be an error, that if we ordered only additional, they were making less money.
“I only work here”, he answered.
In the beginning, he didn’t know about the menu. But in the end, he didn’t care about the profit.
Please… please, please, please… If you are a boss, a manager, an owner, keep in mind that your workers make the profit. Keep in mind that they need to understand how this profit is made. But, above all, keep in mind that they need to care about it.
Inform them. Motivate them. Good news is that both things are strongly related.